SHIPPING POLICY

Last updated: October 28, 2025

 

SHIPPING RATES & TIMEFRAMES

 

Important Notice: The Blind Coffee Roaster remains open 24 hours a day, 7 days a week - even during lockdown periods - to ensure you continue receiving freshly roasted coffee anywhere in Australia. All deliveries are handled through trusted carriers,     including Australia Post and TNT.  

Shipping rates are automatically calculated at checkout based on your order weight, size, and delivery location.     Please note that milk-based or heavier beverage products may incur slightly higher delivery costs due to their weight. These rates are provided directly by our delivery partners and will be shown before you confirm your order.   


ORDER PROCESSING & HANDLING

Orders placed before 12:00 PM (midday AEST) are typically dispatched the same business day.  Orders placed after midday or on weekends and public holidays will be shipped on the next business day.  
While we aim to dispatch orders promptly, delivery times may vary depending on your location and external factors beyond our control (such as courier delays, weather events, or peak holiday periods).   


We take great care in packaging and shipping your coffee to ensure it arrives fresh and in perfect condition. However, once a parcel has been handed over to the courier, we cannot be held responsible for lost or damaged packages. In such cases, we will gladly assist you in raising a claim or resolving delivery-related issues with the courier service.  

 Milk-based and larger bulk products may incur additional freight costs at checkout. These costs are automatically calculated based on total shipment weight and destination.   


DELIVERY SUPPORT

We primarily ship via the Australia Post Network. If you experience any issues with your shipment, please contact Australia Post directly for tracking or delivery inquiries.   


For any further questions or assistance with your delivery, please email us at      theblindcoffeeroaster@gmail.com, and our team will be happy to help resolve the issue.  

 Thank you for supporting The Blind Coffee Roaster and for enjoying our coffee delivered straight to your door.